Privacy Policy

Last updated: 8 August 2025

This Privacy Policy explains how EssayWriting.net.nz (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you use our website and services.

We handle personal information in line with the New Zealand Privacy Act 2020. If you’re in the EU/UK, we also consider applicable GDPR/UK-GDPR principles.

Who we are

EssayWriting.net.nz
131 McGowan Road, Wainuiomata, Lower Hutt 5014, New Zealand
Phone: +64 4 488 7321
Email: [email protected]

What this policy covers

  • Visitors to our website (browsing, contacting us, placing an order)

  • Customers who create orders or accounts

  • Marketing communications you opt into

It doesn’t cover third-party sites we link to. Always read their privacy policies.

Personal information we collect

We may collect:

  • Contact details: name, email, phone number.

  • Order details: subject area, academic level, instructions/rubrics, files you upload, deadline.

  • Account data: login credentials (hashed), preferences, support messages.

  • Payment information: handled by payment processors (e.g., card gateways, PayPal). We do not store full card numbers.

  • Technical data: IP address, device/browser info, pages viewed, referral source, approximate location.

  • Cookies & similar tech: see “Cookies & analytics”.

  • Communications: emails, chat messages, and revision requests.

If you upload third-party personal information (e.g., names in a brief), you must have the right to do so.

How we use your information

  • Provide services: process orders, match you with a writer, deliver drafts and final files.

  • Support & communications: respond to queries, send order updates, service notices.

  • Payments & fraud prevention: process transactions securely, detect misuse.

  • Improve our website/services: diagnostics, analytics, A/B testing.

  • Marketing (opt-in): newsletters, promotions—only with your consent.

  • Legal/compliance: record keeping, responding to lawful requests, enforcing terms.

Legal bases we rely on

  • Contract (to provide the service you requested)

  • Legitimate interests (e.g., site security, service improvement)

  • Consent (e.g., marketing emails, non-essential cookies)

  • Legal obligation (where we must keep certain records)

Sharing your information

We may share personal information with:

  • Writers/contractors who help fulfil your order (limited to what’s necessary).

  • Payment processors (e.g., card gateways/PayPal).

  • Hosting, email, and analytics providers that support our site.

  • Professional advisers (legal/accounting) and authorities if required by law.

We do not sell your personal information.

International transfers

Our providers may process data outside New Zealand. When we transfer personal information internationally, we take reasonable steps to ensure it’s protected by appropriate safeguards (e.g., contractual clauses, provider certifications).

Data retention

  • Account/order data: kept for as long as needed to provide services and for our records (typically up to 7 years for tax/compliance).

  • Support/communications: kept as long as reasonably necessary for service quality and compliance.

  • Marketing data: kept until you unsubscribe or request deletion.
    We’ll delete or anonymise data when it’s no longer needed.

Security

We use reasonable technical and organisational measures to protect personal information (encryption in transit, access controls, secure hosting). No method is 100% secure; please use strong, unique passwords and keep them confidential.

Your rights (NZ & others)

You can:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Object/withdraw consent for certain processing (e.g., marketing)

  • Request deletion where applicable

To exercise your rights, contact [email protected]. We’ll respond within a reasonable time.

If you’re not satisfied, you can complain to the Office of the Privacy Commissioner (OPC): https://www.privacy.org.nz/

Cookies & analytics

We use cookies and similar technologies to:

  • keep you logged in and secure your session,

  • remember preferences,

  • understand site usage and improve performance,

  • (if consented) measure marketing effectiveness.

Types of cookies

  • Strictly necessary: required for the site to function (cannot be switched off).

  • Performance/analytics: e.g., aggregated traffic stats.

  • Functionality: remember preferences.

  • Marketing: only if you opt in.

You can control cookies via your browser settings. Where required, we’ll display a cookie banner to collect consent for non-essential cookies.

Children

Our services are intended for individuals 16+. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us to remove it.

Communications preferences

You can unsubscribe from marketing emails at any time via the link in those emails or by contacting us. Service/transactional emails will still be sent as needed.

Third-party links

Our site may contain links to external websites. We’re not responsible for their privacy practices.

Changes to this policy

We may update this policy to reflect changes in our practices or the law. The “Last updated” date shows the latest version. Significant changes will be notified on the site or by email where appropriate.

Contact us

Questions, requests, or complaints about privacy?
Email: [email protected]
Phone: +64 4 488 7321
Address: 131 McGowan Road, Wainuiomata, Lower Hutt 5014, New Zealand